Blog
Articles, insights, and updates from our team.
Phone number lookups and data retrieval during calls: how an AI phone assistant gets the context it needs for personalised conversations.
4 min read
Inside the AI-Trainer Scalable Automation Method: how we map, train, connect, test, and scale AI workflows to help your helpdesk handle more work.
7 min read
An honest assessment of where AI phone agents still fail, where they outperform humans, and how to decide which calls should be automated.
7 min read
We listened back to 100 phone calls made by an AI agent: what worked, where it failed and what drove a 56% appointment-booking rate.
7 min read
Where should an AI agent have room to decide, and where should a business rely on predefined workflow rules? We explore the question through a customer call.
4 min read
