For multi-site facility management providers
Fault calls are piling up. Your SLA clock keeps running.
AI-powered automated call intake gathers the details needed to act, prepares a structured work order in your existing CAFM system, and routes urgent or uncertain cases to a person. Let’s examine how this could work across your sites and operating rules.
Is your service desk becoming a bottleneck?
During an incident, calls arrive together. Tenants wait, staff repeat the same questions, and dispatchers work from incomplete notes. After hours, the burden often falls on duty managers or engineers. Even with a capable CAFM platform, the information entering it may still depend on manual call handling and re-entry.
Calls pile up
A burst of fault reports can create waiting time, abandoned calls, and repeated status requests.
Ticket details go missing
Manual intake can leave out the site, asset, severity, or trade needed for the next step.
Dispatch starts late
Teams lose time correcting records and clarifying the fault before assigning the right person.
A voice-to-CAFM workflow built around your rules
The proposed workflow follows your operational logic, so routine intake becomes more consistent while your team keeps control of exceptions.
Capture the request
The voice workflow speaks with the caller, identifies the site and fault, and asks for the details needed for triage.
Prepare the work order
Structured information is prepared for your existing CAFM process using your asset register and SLA rules.
Keep people in control
Safety-critical, unclear, or exceptional cases follow your escalation paths and reach a person with the collected context.
What we examine together
The consultation maps the current process and defines what a limited pilot would need to prove.
Call intake
Where do callers wait, abandon calls, or repeat information?
Ticket quality
Which site, asset, fault, and priority details are often missing?
CAFM handover
Where is information copied, delayed, or lost?
Escalation
Which situations must reach a person immediately?
Pilot scope
Which after-hours line, site group, or request type offers a sensible place to start?
Measurement
Which baseline figures will show whether answer time, ticket completeness, rework, and dispatch time improve?
Start with a focused pilot
A useful first step is a limited pilot using your own sites, procedures, and sample requests. We define the workflow and human handoffs, then compare its performance with your current process before considering a broader rollout.
The consultation is intended for FM founders, operations leaders, and client service teams responsible for multi-site portfolios and an existing service desk or CAFM workflow.
See where your intake process can improve
Bring your current call flow, a few typical fault reports, and the CAFM process they enter. We will identify a practical pilot scope and the questions it needs to answer.